How to Claim Warranty

1 to 1 Replacement Warranty

Did you just receive your parts and it is defective. If it’s within 7 days from the date you receive it, you are eligible for 1 to 1 replacement warranty

  1. Click on the “CONTACT” tab on the navigation bar or click here
  2. It will lead you to the “Contact” page. Fill up all the details and click “SUBMIT”.
  3. Our technical team will contact you through email to assist you with your issues as soon as possible.

Normal Warranty

  1. All products unless otherwise specified
    • 6-month warranty for manufacturing defects only
    • We will not make any warranties or accept any responsibility for any misuse by the user.
    • To report your product’s failure or problem, please click here.
    • It will lead you to the “Contact” page. Fill up all the details and click “SUBMIT”.
    • Our technical team will contact you to help troubleshoot and verify the problem. If the product is required to be returned, we will provide you with the warranty form.
    • Every product return must be accompanied by the warranty form, else it will not be processed.
    • It takes 7 working days to troubleshoot, repair and test the warranty product from the date of receiving.
  2. Batteries & Motors
    • 1-week warranty for manufacturing defects

What is not covered by This Limited Warranty?
This limited warranty does not cover any damage caused by:
(1) any failure of the product due to overvoltage, overcurrent, lightning, extreme high temperature, extreme high humidity, vibration.
(2) external causes such as earthquake, fire.
(3) unexpected factors or human behaviors damage the products, such as liquid contact, abuse, oxidation, rust.
(4) failure to follow the product instructions to install, use, maintain, store the product.
(5) unauthorized modify, decompose, and assemble the product.
(6) transportation or storage when the purchaser ship the product back to Tuahbot.